#ixd10 Numbers out of context don’t have meaning, but they answer questions and we need to pay more attention to them as designers
February 2010
#ixd10 @livlab’s talk title comes from this iconic image which means it’s a representation of a pipe, not an http://tweetphoto.com/10602239
#ixd10 “We don’t need to define user experience in order to measure it.” — @livlab “You can improve what you can’t understand”
#ixd10 Numbers help us define where we are, not what we need to do — that’s design research.
#ixd10 Damn, I’m late to @livlab’s talk Ceci N’est Pas Une KPI. Live-Twittering starts now!
Please confirm that you’re joining for dinner tonight at The Olde Pink House @fritzism @kevinfarner @lwcavallucci @ambroselittle
Yummy lunch and stimulating conversation with @k @lorenbaxter and @jonny_sf at the back bar of the Olde Pink House #ixd10
Who’s gonna invite me to TED so I can live-Twitter it this year?
Please confirm that you’re joining for dinner tonight at The Olde Pink House @jonesabi @bnunnally @hilaryue @dlichaw @likehow22 @rayraydel
#ixd10 Context sets the frame for what KPIs make sense. Consider your specific objectives and users. Check http://kpilibrary.com for ideas
#ixd10 KPIs are a measure of how successful we are on delivering on our goals. Whoever owns the KPIs can direct the internal conversation
#ixd10 KPIs are concrete metrics (quantifiable/measurable), relative (to predefined goals), understood in context and about behaviors
#ixd10 Adaptive Path’s Linking Elephants: business problem > desired behavior > behavior metric > value metric > financial value
#ixd10 Still @livlab says that’s not a KPI because it isn’t a direct, concrete measure — though it does help frame the problem space
#ixd10 @morville’s UX honeycomb helps us move past usability, so our KPIs should reflect that expansiveness as well. Consider all facets
#ixd10 Usability metrics are not UX metrics. Task completion rate, time on task, error rate, subjective satisfaction are *usability* metrics
#ixd10 RFID waves are invisible, but how might we start thinking of it as and working with it as a design material?
#ixd10 @timoarnall is showing some videos on experiments of new, more playful, explorative interactions using RFID-enabled phones
#ixd10 I’m at @timoarnall’s Designing for the Web in the World. He’s starting out by talking about RFID tags embedded in all sorts of goods
#ixd10 Watching videos so it’s harder to capture the essence of what’s happening. Instead of RFID for simply identification, adding emotion
